Terms of service

Version 1, in force from 3 October 2026.

These terms apply to every order for products placed with Marixia Limited, trading as Marixia Scientific ("we", "us"), whether through marixiascientific.com, by purchase order or by email. "You" means the organisation that places the order.

Marixia Limited is registered in England and Wales, company number 16982045. Registered office: 19 Kestrel Drive, Ashington, Northumberland, NE63 8JS, United Kingdom. VAT number GB518323012. Email: info@marixia.co.uk.

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1. Who we sell to

1.1 We sell only to businesses, universities, research institutes and other organisations, for their professional use. We don't sell to consumers.

1.2 By placing an order, the person ordering confirms that they are ordering for the organisation named in the order and are authorised to do so.

1.3 We may ask for evidence that an order is a trade order, such as a purchase order, an institutional email address, or a VAT or company registration number. If we're not satisfied, we may cancel the order at any time before production starts and refund any payment in full.

1.4 We deliver only to business or institutional addresses.

1.5 If you buy through one of our regional partners, you buy from that partner on its own terms, and these terms don't apply to that sale.

2. Research use only

2.1 Products are supplied for laboratory research use only. They must not be used in humans or animals, in diagnostic or therapeutic procedures, or in food, cosmetics or consumer products.

2.2 You are responsible for: - handling, storing, using and disposing of products safely and lawfully, following the safety data sheet; - using suitably trained staff; - any licences, permits or approvals your work needs.

3. Orders and contract

How to order on our website

3.1 To order: - (a) add products to your basket and choose sizes and quantities; - (b) in the basket, check the contents, enter any purchase order or card reference, and tick the trade declaration; - (c) at checkout, enter your organisation's name and the contact, billing and delivery details, then pay by card or choose "Pay by invoice"; - (d) check the order summary, then press the final button at checkout to place the order.

3.2 Until you place the order, you can correct mistakes: change or remove items in the basket, and change your details at checkout. If you notice a mistake after ordering, email us straight away.

3.3 Contracts are made in English only. We keep a record of each order and of the version of these terms that applied to it, and we email you the order details. You can ask us for a copy at any time.

When the contract is made

3.4 Your order is an offer to buy. The email we send straight after checkout confirms only that we have received your order. It is not an acceptance.

3.5 Before accepting an order, we check: - who the buyer is (clause 1); - for invoice orders, that the purchase order is genuine, which we may confirm with your purchasing office; - sanctions and export risks (clause 8); - that the manufacturer can supply the order.

3.6 A contract is made when we email to confirm your order and its dispatch date, or when we dispatch the products, whichever happens first. For an order placed by purchase order or email, a contract is made when we confirm the order in writing. Email counts as writing.

Our right to cancel

3.7 We may cancel an order, and refund any payment in full, at any time before production starts if: - (a) it doesn't pass our checks under clause 1, 3.5 or 8; - (b) the price or product information shown when you ordered contained an obvious error; - (c) we or the manufacturer can't supply it; or - (d) you haven't made an advance payment we asked for under clause 4.5.

Clause 8.4 also lets us cancel later. If we cancel under this clause, our only obligation is to refund what you paid.

Changing or cancelling an order

3.8 Once we have confirmed your order, you can't change or cancel it unless we agree in writing, and if we agree, we may charge for work already done. Before we confirm it, you may cancel by emailing us, and we'll refund any payment in full.

4. Prices and payment

4.1 Prices exclude VAT. Where UK VAT applies, we add it at the rate in force at the time of supply.

4.2 Delivery charges are shown in the basket and at checkout. You pay the prices and delivery charge shown at checkout when you place your order. Volume discounts are applied in the basket and at checkout, as described on our website.

4.3 You pay in the currency of your order at checkout: pounds, euros or US dollars.

4.4 Card orders are paid at checkout. If an order is cancelled, we refund the card.

4.5 Invoice orders are payable on the terms stated on our pro forma invoice. We may ask for payment before production for any order, in particular if we can't verify the buying organisation.

4.6 Pay invoices in full and in the invoice currency, without set-off or deduction. You pay your own bank's charges.

4.7 If you pay late, we may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Statutory interest is currently 8% a year above the Bank of England base rate. We may also hold back dispatch of any order while an invoice is overdue.

5. Delivery

5.1 We confirm a dispatch date when we accept your order. Dispatch and delivery dates are estimates, and we are not liable for delay. If we haven't dispatched within 8 weeks of the confirmed date, you may cancel the order and we'll refund you in full.

5.2 We may deliver an order in several parcels.

5.3 Deliveries outside the United Kingdom and the United States are made DAP (Incoterms 2020) at the delivery address. You are the importer. You pay import VAT, customs duties and the carrier's clearance fees, and you complete the import formalities.

5.4 For deliveries to the United States, we pay the import duties collected at checkout. We are not the importer of record; the consignee or our carrier acts as importer of record. If the duty charged on import is higher than the amount collected at checkout, for example because the tariff changed after you ordered, we pay the difference.

5.5 You must give us or our carrier, on request, any information, number or certificate needed to clear the goods through customs. Examples are an EORI or UKIMS number, a tax number, or a certification the importing country requires.

5.6 If delivery fails because the address was wrong or incomplete, the delivery was refused, or import charges weren't paid, you must pay the extra costs we incur, such as return freight. Products can't be resold, so we don't refund the price in that case.

5.7 Risk passes to you on delivery. Ownership passes to you when we receive payment in full.

6. Specifications, damage and claims

Specifications

6.1 Figures on our product pages, such as sizes, absorption peaks, spectra and images, are typical values from example batches. Batches vary.

6.2 For clauses 6.7 and 6.8, a product matches its description if it is the product and size you ordered and, on arrival, its properties are consistent with the typical values on its product page, allowing for normal variation between batches.

6.3 Any advice we give on which product suits your work is based on the manufacturer's data. It is for you to decide whether a product suits your application.

6.4 Store products at 2–8 °C and don't freeze them. We are not responsible for faults caused by storage, handling or use after delivery.

Inspection and claims

6.5 Inspect each delivery when it arrives.

6.6 Damage in transit or missing items: tell us within 5 working days of delivery, with your order number and photographs of the parcel, the packaging and the product. Keep the packaging until we have dealt with the claim.

6.7 Not as described: tell us within 14 days of the date you found, or could reasonably have found, that a product doesn't meet clause 6.2, and in any case within 3 months of delivery. Send: - your order number, and the lot number if one is shown; - your measurements and how you made them, such as a UV–vis spectrum.

We may ask you to return a sample, at our cost.

6.8 We review the evidence with the manufacturer. If it shows damage in transit, missing items, or a product that doesn't meet clause 6.2, we'll replace the product, give a credit or refund its price, at our option. Subject to clause 7.1, this is your only remedy for those problems.

6.9 Products can't be returned for any other reason.

7. Liability

7.1 Nothing in these terms limits or excludes liability for: - (a) death or personal injury caused by negligence; - (b) fraud or fraudulent misrepresentation; - (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title); or - (d) anything else for which the law doesn't allow liability to be limited or excluded.

7.2 Subject to clause 7.1, we are not liable, whether in contract, tort (including negligence) or otherwise, for indirect or consequential loss, or for loss of data, time or research results, or the cost of repeating experiments.

7.3 Subject to clause 7.1, our total liability for all claims arising from or in connection with an order is limited to the price paid for that order.

8. Export and sanctions

8.1 You must comply with the export control and sanctions laws that apply to the products, including UK law.

8.2 You must not sell, supply, export or re-export the products, directly or indirectly, to or for use in Russia or Belarus, or to any person on the UK Sanctions List or owned or controlled by such a person.

8.3 We may ask you for an end-user statement, saying who will use the products, where and for what, before we accept or dispatch an order.

8.4 We may cancel an order, or refuse or delay dispatch, at any time if our screening raises concerns or we reasonably believe that supplying it could breach sanctions or export control law. We'll refund any payment unless the law prevents it. We are not liable for any loss this causes you.

8.5 Tell us straight away if you learn of a breach of this clause.

9. General terms and governing law

9.1 Events beyond our control. We are not liable for delay or failure caused by events beyond our reasonable control. Examples: - the manufacturer being unable to produce; - carrier or customs delays; - strikes, fire, flood or epidemics; - war, new sanctions or other changes in law.

If such an event delays an order by 8 weeks or longer, either of us may cancel it, and we'll refund payment for products not delivered.

9.2 Data protection. We use your staff's personal data as described in our privacy notice. If you give us a colleague's details, for example as the delivery contact, please point them to the notice.

9.3 Your purchase order terms. - These terms apply to every order, including orders placed by purchase order or email. - They apply in place of any terms in or referred to in your purchase order or other documents, even if those documents say otherwise or reach us after you order. - A purchase order number is for reference only. - A change to these terms is valid only if a director of Marixia Limited agrees to it in writing.

9.4 Entire agreement. For each order, the contract is made up of these terms, our order confirmation and, for invoice orders, our pro forma invoice. It is the whole agreement between us for that order. You have not relied on any statement that isn't in it. This doesn't limit liability for fraud.

9.5 Severability. If any part of these terms is found invalid or unenforceable, the rest stays in force.

9.6 Other terms. - We may use subcontractors, including the manufacturer and carriers, to perform the contract. - You may not transfer your rights under the contract without our written consent. - No one else has any right to enforce the contract. - If we don't enforce a right straight away, we can still enforce it later. - Notices may be sent by email: to info@marixia.co.uk, and to the email address in your order.

9.7 Governing law and jurisdiction. These terms, and any dispute or claim arising from or in connection with them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods doesn't apply.