Refund policy

We can't take products back for change of mind.

Damaged in transit

Email photographs of the parcel and the product to info@marixia.co.uk within 5 working days of delivery, with your order number. Once the damage is confirmed, we'll arrange a replacement or a refund.

Not as described

Published product values are typical values, not batch limits. If a product does not match its description, email us within 14 days of finding the problem, and no later than 3 months after delivery, with your order number and measurements, such as a UV–vis spectrum. We'll review the data with the manufacturer and tell you the outcome. Where the evidence shows the product did not match its description, we'll offer a replacement, a credit or a refund.

Orders we can't supply

If we cancel an order because we can't supply it, we refund any payment in full.